|
|
It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
( z! n6 h7 y" P+ tBy the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
) G. U* A4 W. C, V5 O4 F+ G7 |1. Remove the UL mark from the products;5 ]" ]0 |4 Y' |0 y9 ]" h
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.0 x8 N! G2 R! c$ W7 b5 p6 ^+ Z
# x( X1 y H1 @, x5 Q0 l
so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
4 u- h" J6 z$ P8 L6 u4 DFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....
) p( ~) V. l- J5 h2 H% Z; ^ Ubut it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
|