|
|
It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.$ o5 B& _! Y* u% m! y+ }9 Q# i; Q1 H
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
8 h) z" K% ]+ T3 q+ L1. Remove the UL mark from the products;
2 ?' R9 x* u2 u" T# F2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.( h* X, G# @8 M
7 s' R/ @9 H) h3 { }$ \
so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.2 h2 ?% H4 E) J/ V5 A
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then...../ f( {7 U( u9 g6 N
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
|