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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
0 H# L6 e4 d) u. h3 EBy the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:+ P! J& _0 K9 Z o# A5 ]
1. Remove the UL mark from the products;
% H% `0 u4 Q5 ]" I! M# h2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.% s, U" b* o$ j
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
- r/ e8 U/ @1 h$ zFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....0 e: a+ K1 F; L& t' ]: y! A
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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