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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.9 g( o. g2 L% m. P6 {7 N7 O
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:5 k" O( M& b+ g% y! P
1. Remove the UL mark from the products;
$ N1 [: e3 D; B7 t7 n4 q2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.9 S) ?7 O0 Q* v. o1 F
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.$ e8 K% l' N6 K( u; u8 e
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....8 J1 A) S3 w6 c( a2 K: Z4 g8 g
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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