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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
* J, O5 C6 ^& v0 d8 sBy the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:( C$ R1 Z$ F3 V$ U4 {/ l0 Y
1. Remove the UL mark from the products;6 b+ H7 i) R, k! ]1 { N1 N; T
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval./ b* f/ D( B( l+ p' B
. _) }& B. w4 k2 Fso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
+ \" Q% K4 x" B( I& ?3 @Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....8 [9 C+ n$ m) X! y& B+ ]
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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