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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.; w; U( p. e. X8 a) B& @2 X9 H
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:6 }7 K# o/ d5 A2 S4 G& y
1. Remove the UL mark from the products;
. Y' L/ r; E9 g3 ^5 d/ ?+ S2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.0 o8 h$ i; ]4 ]# K
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
1 z, p) v) i& Z; ]. u% oFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....
6 I% I* k" l1 s- e4 F, Lbut it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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