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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL., }/ j3 I# B3 s' x$ A9 ^( j
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:* r) J/ Q$ b6 p6 @" l
1. Remove the UL mark from the products;2 d* n# ^) z* R( ]. t0 j
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.% y) b7 `% U4 }) B
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
! e, N% ]8 }; X4 a) r* |Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....+ K. i! ?. s" x6 m3 h0 t
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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