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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.5 {- O' y, @! }' x$ i' d. [
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
3 X Z8 l. m# X" Z* w5 }/ H5 g+ S1. Remove the UL mark from the products;
; h/ G) S; ?5 W8 H2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.* ]! [' O9 h* P. e
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.1 Q$ _1 O) ?& C3 Z7 i3 i6 ~# }
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....1 ~! E. |7 P3 Q- H$ ^1 b( K
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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