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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL." X, f1 |6 S$ G' ]
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:: [5 H- F# s e0 _% k
1. Remove the UL mark from the products;
% b K& Y1 c. T ]2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.1 k( H- [" o" }) |7 z( w
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....* ^7 g2 l' w1 ~$ P6 S
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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