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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.$ h9 o9 w& K- l9 V2 p; o
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:5 @) R& U: D4 v% `& G" J$ u/ x& a
1. Remove the UL mark from the products;
. ~. h8 u2 d* e2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.
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* C' G% i ]+ h: t, Z0 Kso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved. y: r6 b! e2 A6 ]; N" A! z
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....' G5 e" `' g) A1 p
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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