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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL., W" k7 V. ]; G9 a1 h* n8 m% e
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:0 _% A) i- N5 i$ v" M- {
1. Remove the UL mark from the products;
! }& g5 `3 ~) b8 r. w6 m! e3 r2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.% ? H1 _1 o( G% C+ s& N0 _
: k! V5 [& s# N9 J( Hso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
/ m$ y4 I0 Z a5 U% G4 l0 XFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....
; K0 w- z' r; S% K) o8 [but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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