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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
5 |( M1 Q5 x2 k7 c! U: r8 j2 n0 tBy the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:
4 P+ ]! k" r5 C/ d. Y7 S) x- G6 x1. Remove the UL mark from the products;! {$ p$ Z, P, s' V
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval. l( G t+ H5 {
3 V. v, A* \# _4 Eso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
, Z9 @# y2 @9 e; K0 C1 i3 TFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....
$ Y1 | o' {/ l( [8 Wbut it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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