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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.2 l2 h# L9 R) i6 c! L
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:: E* F5 f: k7 t) b& G8 m% n
1. Remove the UL mark from the products;' ^$ ]) \/ {1 c9 l
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.6 F$ w8 L6 t' ]! w) j, J& v
# ~0 b9 U, a8 A. i( l! L( Tso in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
1 F$ b4 |' i8 H/ r; @$ e% H2 }Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....
$ }& r# {2 J/ }$ x7 \but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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