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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.5 \2 e. c; U* O. K" ]) U5 r
By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask:9 W" A' f+ z, a/ _1 ~: h3 c/ G6 Y
1. Remove the UL mark from the products;( |0 A& n5 ^' M8 q
2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.% J$ l/ y0 A% C$ c0 K
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.% A7 H2 A8 I+ ^) V
Finally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....5 m7 h- v' A$ x
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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