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It's just an misunderstanding between you and your customer, and it's not so suitable for you to explain this case to UL.
. W3 I+ H& l3 R% X$ j9 \By the way, I think the VN has already been issued at your customers' side, and hold the shipment . Normally if VN was issued and hold shipment happened, then UL will ask: S6 b. ^4 [* `: y2 Z$ C
1. Remove the UL mark from the products;
/ W; O9 c" o: ]& L2. Rework the VN, change the label and let it can fufill the UL's requirements, that means your customer must change the label supplier to another one which has the PGJI2/8 approval.
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so in this case, you can try to solve this problem as the above-mentioned ways. and don't be afraid of, everything can be solved.
2 y- x. e; u" _; t6 kFinally, the last way is, just for your URGENT case, let your customer invite the UL field representative on behalf of you, then.....9 O( J% `" d) ?9 t2 F
but it's only for short time or one time, later on, you must improve your certification issues, that's for avoiding similar problems in the future and from a long run... |
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