产品安全认证的一些细节要求

baocanger

广东安规检测
有限公司提供：

小型摆管淋雨试验机

IPX5X6X7喷水试验机

1000L恒温恒湿箱

各种试验指现货

可程式恒温恒湿试验箱

水平垂直燃烧机

自动卷线器试验机

耐划痕试验机

各种灯头量规现货

灼热丝试验机现货

GB1002插头量规

IPX1-X7淋雨现货

IEC61347/UL935镇流器热试验箱

灯具防风罩

IK冲击试验机

UL498插头插座量规

VDE0620插头插座量规

稳定性试验台

家电温升测试角

针焰试验机现货

热电偶焊机现货

家电125mm试验指

E12灯头量规

无绳壶无绳电熨斗插拔寿命试验机

IEC60335试验指甲

请教各位，在各种安全认证中，是否对产品的用户手册或安装指南有强制的要求一定要随机带有纸质的文件，目前我们为了节约成本是都放在CD里的，但现在有人提出问题了，说是产品安全认证有要求在出货时一定要有纸质的手册或指南，搞不懂哪里有这样的要求，请高人指点！

xing888

没有CD-ROM怎么办

平江不肖仙

原来如此

wuyueguang

UL  PAG(60065)

wuwang

基本上纸质说明书是一个通用的要求，不过我也不知道那个文件有这个要求。
还有另外一个问题，好像将说明书装在CD里，要是出口的话会很麻烦，因为涉及到信息安全问题，海关会这样的东西管得很严。所以不建议用CD的说明书。

yw_shi

14楼说的是出自哪个文件？

wuyueguang

不好意思，昨天的网络不好。

(Sub) CLAUSE/ANNEX NUMBER:
5.4

(Sub) CLAUSE/ANNEX HEADING:
Instructions

OTHER RELEVANT (Sub) CLAUSES/ANNEXES (as applicable):
None

  i' {$ W) S5 V2 Y- f- t2 UDESCRIPTION OF ISSUE:
* m# n" H" x) lCan the important safety instructions identified in Sub-Clause 5.4 be provided in an electronic format (i.e. CD-ROM, floppy disks, embedded software, firmware, etc.)?
3 l/ Y: p% k* t- W/ B
0 i( S6 Z, t# E& {$ bAPPLICATION GUIDELINE:
, _5 p1 a/ B/ o9 ~( B& v; r/ O" _Products may be provided with the important safety instructions, identified in Sub-Clause 5.4, in electronic or "soft" format, including embedded software, firmware, floppy disk, or CD-ROM, provided the following conditions are met:

9 i7 M" ?* Q- s* \% \The product should have the appropriate hardware, either integral to the product or as a required accessory, to both access and view the instructions. For example, if instructions are provided on a CD-ROM, the product should have a CD-ROM drive, and require the use of a monitor for normal operation.
Adequate printed instructions should be provided with the product to allow complete initialization of the product, which includes basic set-up of the system and access to the electronic instructions without the introduction of a hazard.
The printed instructions should include information describing existence of the electronic instructions within the basic system software. Alternatively, during the initialization described in item 2, and without user prompting, the electronic instructions may be displayed automatically.
' O# o: l$ ~) l  KFor systems with the instructions contained in embedded software, if the electronic instructions may be lost due to hardware failure or accidental file deletion by the user, the printed instructions should specify the need for the user to back-up the system software (within which the electronic instructions reside) according to procedures normally recommended by the manufacturer.
. b% K, V! b& R& j" L, RCompliance with these guidelines will be determined through a review of the system's initialization procedure and any printed instructions supplied with the equipment. Other options that provide an equivalent level of safety may be considered based on the application.
/ D" a+ f( S) ]The important safety instructions shall precede any operating instructions.
* U5 u7 C. [# e8 N/ b9 s8 ~RATIONALE:
6 J" F$ t, P/ x2 q) y! K- iIn accordance with Sub-Clause 5.4 products are required to be provided with important safety instructions to avoid the introduction of hazards. These instructions traditionally have been provided in a printed manual (paper format) with each individual product.
! F- x' o" h- {1 }- l
In order to provide ready access to the important safety instructions and reduce the costs associated with supplying paper-based instructions, manufacturers would like the option of being able to include the important safety instructions as a part of the software packaged with the product. When provided in an electronic format, the important safety instructions will be available for the user's individual reference as part of the equipment's base system software, or will be provided in separate storage media, such as a floppy disk or CD-ROM.

0 c6 e& ]  C6 t3 |To allow the product to be initialized safely and allow the user to access the electronic instructions, a minimum amount of printed instructions generally are necessary. Also, to ensure continued availability of the important safety instructions in case of hardware failure or accidental software deletion, a software back-up procedure needs to be specified by the equipment manufacture.

horse_ma

从目前的信息程度普及率来看，那些领导都是头脑发热，欠周密思考。。。   [s:3]  [s:3]

baocanger

站在顾客的角度上，我当然也是想打开箱子就能看到手册和相关的说明书是最方便的，无奈要cost down，就得从这些纸头上做文章，领导们认为没有法规规定就是可行的，没有实实在在的换位思考。

horse_ma

引用第4楼baocanger于2009-09-03 16:06发表的  :
0 C/ `6 I6 @9 i- ]我们的产品都是必须要安装驱动才能使用的，这样一来重要你用这个设备那么就必然会使用CD，这才把这些纸头的东西作进CD里去了，倘若是个电饭锅，那自然是不能刻在CD里了。

, \9 Q0 O# d& V- n/ J6 T搞不到，使用者连你的产品说明书都没有看到，使用者怎么可能直接用你的产品来播放CD看说明书呢。
9 a  v) V1 r$ ?" A6 l: D$ ?' }肯定需要找另外有纸质操作说明书的CD机来播放你的CD里的说明书，才能用你的产品。
% i2 U5 J' I; g: F1 B
) c! R# v8 r: ]8 {6 n一听都很麻烦。。。你得产品设计的到底好使用吗？